Orders and Ordering

Every effort will be made to provide the size ordered, but sometimes substitutions are necessary.  Willamette Nurseries may substitute, without notice to the buyer, the closest available size and grade.  When ordering, please specify an acceptable substitution size or grade or let us know if substitutions are not acceptable.  In the case of a shortage, customers who cannot accept substitutions may have their order quantity reduced.   Customers that have paid within terms in the past will be given preference and those who have not paid within terms, or have not arranged for payment, will be given lower priority.  Minimum order quantity is one bundle for bareroot plants and 1 flat for container plants. 

 

Payments

Orders under $500 must be prepaid within 10 days of placing the order or secured with a credit card at the time of ordering.  Orders over $500 require a 25% deposit within 10 days of placing the order to secure the order if credit terms have not been established. 

If paying with a credit card, we only accept Visa or MasterCard.  Customers given terms that choose to pay with a credit card may be assessed an additional processing fee. 

 

Packing Charges and Additional Fees

• Packaging materials required for shipment will be billed at cost.
• Palletizing or packing a wood bin with container grown plants will be charged 5% of the containerized plant cost
• Packing of container grown plants in cardboard boxes will be charged 10% of the containerized plant cost. 
• Bare rooting of container grown plants will be charged 10% of the plant cost.
• Orders under $500 will be charged a $30 processing fee. (Includes packing and office processing)
• Fruit tree rootstocks are included in the Oregon Department of Agriculture Virus Certification Program and will be charged a 2% virus certification fee.

 

Shipping

Orders shipped before March 15th outside of Oregon, Washington and California will be shipped by pool truck, air freight or UPS 3-day service, unless the customer specifically requests UPS Ground.  Customer assumes responsibility for loss from freezing or spoilage on UPS Ground shipments between January 1st and March 15th.   Shipping charges are calculated at the time of shipping and will be billed at cost on the final invoice.

 

Classes/Scion Swaps

Willamette Nurseries will do our best to ship orders in time to arrive prior to your event; however this is not always possible.  We recommend scheduling your event as late in the year as possible to provide the best chance of receiving the rootstocks in a timely manner.  We will not be responsible for expedited shipping costs to insure delivery prior to the event. 

 

International Orders

• The minimum international order is $1,000.00 of plant material.
• International orders must be prepaid unless credit has been established.
• Credit card processing fees will apply.
• Wire transfers will be billed at cost.
• International orders will be billed $100.00 for export documents
• Phytosanitary certificates will be billed at cost. 
• Root washing will be charged at 10% of plant cost.
• Fumigated plants will be charged an additional $0.05/plant to cover the cost of fumigation. 
• Fumigated orders require a 50% deposit within 5 days of ordering to secure the order and must be paid in full prior to fumigation, unless credit has been established.
• Fumigated plants will not be warranted, replaced, or credited in the event of losses.

Note: Import permits and border broker information must be received at least four weeks prior to shipping.  Please either send via mail or email them to CindyP@canby.com.